Frequently Asked Questions
What time is check in and check out?
Check in is 4:30 pm and check out is 11:00 am. Please feel free to arrive early to enjoy the resort; if your room is ready early, we will be happy to check you in, otherwise, we guarantee that it will be ready by 4:30 pm. We ask that you check out of your room by 11:00 am, but please feel free to stay and enjoy the resort past check-out.
What are the minimum stay requirements?
We typically require a 2-night stay in the spring and fall and a 3-night stay in July and August. Based on availability, we may be able to make an exception. Please call reservations at 800-642-5363 to check your preferred dates.
Which room do I have?
You will be assigned a room type at reservation and your specific room number will be given to you upon check-in for the safety and security of all of our guests.
Is Madden’s pet friendly?
Yes, we know your dog is a part of your family and are pleased to offer pet-friendly accommodations in specific rooms within the resort. We allow one dog per room and there is a $35 fee plus tax per night for your dog.
Do you have any pet rooms available?
Please contact reservations at 800-642-5363 for availability in our pet-friendly accommodations.
I am trying to reserve one of the houses on line. Can I do that?
All houses must be reserved by one of our Guest Service staff. Please call 800-642-5363 for assistance.
Where do I eat if I am on the meal plan?
There are two restaurants that are part of the meal package: Fairways and Mission Point restaurants. If you choose to eat at another location, you will pay the full menu prices of that location.
Where can I eat if I am not on a meal plan?
You are welcome to eat at any of our 6 restaurants. All of the locations along with menus and hours of service can be found here.
Do I need dining reservations?
If you are dining at Fairways or Mission Point, you will need to make a dinner reservation. None of our other dining options accept reservations.
There is no need to make reservations for breakfast buffets at Fairways or Mission Point restaurants or Lobby Café menu service.
How do I set up a tee time?
Please call 218-855-5932 for the Pine Beach East and West courses and 218-855-5920 for the Classic Course.
Do I need tee times for the Social Nine?
No tee times are required for the Social Nine course.
How do I reserve a boat?
Please call the Marina at 218-855-5984.
May I bring my own boat? Is there a charge?
Yes, you are welcome to bring your own boat. We have a boat launch and slips and ask that you keep your boat in one of our slips, which are available on a first-come, first-served basis. You may also park your trailer in the parking lot by the launch.
How do I make a spa reservation?
Please call the Spa at 218-855-5917.
What is a rec pass?
A Recreation Pass gives unlimited access to various activities throughout your stay. The pass is a one-time $55 charge for your entire stay for up to 4 people. The pass includes green fees on our Social Nine course (cart and club rentals, addn’l). It also includes all non-motorized watercraft at the Marina such as: kayaks, canoes, paddleboats, paddleboards, water bikes and row boats. and activities at Tennis & Croquet Club such as: tennis, croquet, lawn bowling, shuffleboard, volleyball, badminton, horseshoes, basketball, pickle ball, etc (bicycles not included). You can purchase a recreation pass anytime before or during your stay. The rates are $55 for 4 guests, $45 for 2 guests and $25 for one guest.
Is it $55 per day?
No. The Rec Pass is a one-time charge for your whole stay.
Do I need to reserve non-motorized equipment? No need for a reservation. The non-motorized watercraft is first-come, first-served.
How far in advance can I make a reservation for next year?
Madden’s offers our current guests two weeks to rebook their same accommodations over the same respective dates for the following year. We will be able to tell you exactly what is available during your desired dates next year once the 2-week window has passed, at which time rooms are available on a first-come, first-served basis.
What is your cancellation policy?
If you cancel your reservation 60 days or less prior to your arrival, it will result in forfeiture of your entire deposit. Deposits will only be refunded if a reservation is cancelled more than 60 days in advance of your arrival, and a $25.00 cancellation fee per room will apply. On reservations made less than 60 days prior to arrival, the deposit is not refundable.