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FAQs

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Reservations | Resort | Recreation | Dining 

 

Reservations

What time is check in and check out?
Check in is 4:30 pm and check out is 11:00 am. Please feel free to arrive early to enjoy the resort; if your room is ready early, we will be happy to check you in, otherwise, we guarantee that it will be ready by 4:30 pm.  We ask that you check out of your room by 11:00 am, but please feel free to stay and enjoy the resort past check-out.

Can I request a early check-in or late check-out?
Early check-ins  are never guaranteed before our 4:30pm check-in time. You may, however, arrive early and pre-register. If your room is ready, the front desk will check you in. If not, please feel free to enjoy our pools, beaches, restaurants, golf courses, and grounds in the meantime. Late checkouts may be approved until noon by the front desk on the morning of your departure. Fees may apply.

What are the minimum stay requirements?
We typically require a 2-night stay in the spring and fall and on weekdays during July and August. During July and August, a 3-night minimum stay is required Thursday through Sunday nights. Based on availability, we may be able to make an exception.  Please call reservations at 800-642-5363 to check your preferred dates.

Which room do I have?
You will be assigned a room type at reservation and your specific room number will be given to you upon check-in for the safety and security of all of our guests.

What is in my room?
All of our rooms have heating/cooling units, basic linens and toiletries, iron and ironing board, pool towels, a small fridge, drip coffee maker, hair dryer, flat screen tv, and a wet or dry bar. Some rooms have a microwave; in rooms without a microwave, guests may request one at no cost.

Do you have cribs/cots available upon request?
It is recommended you request these before arrival, as we do have a limited stock. However, we will deliver them to your room. Pack and Plays are a one-time fee of $25 for your stay, and rollaway beds are $25 for our European Plan (‘Lodging Only’) guests, and complimentary for those on an inclusive plan.

Is Madden’s pet friendly?
Yes, we know your dog is a part of your family and are pleased to offer pet-friendly accommodations in select Wilson Bay Sunset Villa units. We allow one dog per room and there is a $35 fee plus tax per night. Availability may be limited. Please call 800-642-5363 to make a reservation to ensure you are placed in an available, pet-friendly room. If a pet stays in a non-pet-friendly room, a minimum of a $150 cleaning fee may be applied. Pets are not allowed in restaurants, on beaches, or on golf courses and must be leashed when outside of your room.

Service Animals: Please let your reservationist know if you are bringing a service animal. Emotional support animals will require a pet friendly room. Emotional support animals will not be allowed outside of the pet area on the resort, and never in restaurants or at our beaches to accommodate our guests with allergies.

How far in advance can I make a reservation for next year?
Madden’s offers our current guests two weeks to rebook their same accommodations over the same respective dates for the following year.  We will be able to tell you exactly what is available during your desired dates next year once the 2-week window has passed, at which time rooms are available on a first-come, first-served basis.

What is your cancellation policy?

If you cancel your reservation 30 days or less prior to your arrival, it will result in forfeiture of your entire deposit. Deposits will only be partially refunded if a reservation is cancelled more than 31 days in advance of your arrival, and a cancellation fee of $25 per room will apply. On reservations made less than 30 days prior to arrival, the deposit is not refundable. You are responsible for your entire stay and will be charged for early departures and reservations reduced in length.

 

Can I alter my package after I make my reservation?
If you are coming for a vacation, you may change your package until check-in by calling reservations. If you are staying with a conference, you will need to be on the conference package in accordance with their contract. If you are not, you will not be allowed to attend the conference.

Can I reserve one of the multi-bedroom houses online?
All houses must be reserved by one of our Guest Service staff. Please call 800-642-5363 for assistance.

Resort

Is the resort walkable?
Yes, the resort is easily walkable and and there are paved bike trails nearby as well. We also offer a complimentary on-site shuttle service to transport guests around the property.

Does the resort have a beach?
Yes, Madden’s has 3 sand beach areas located on Steamboat Bay, Wilson Bay, and at Madden Lodge. Please note there are no lifeguards on duty, and please refrain from bringing glass onto beach areas.

Are there cooking facilities in the rooms?
No; the only units with cooking facilities are the multi-bedroom houses, although rooms do have a small fridge and microwave (or one may be requested at no additional cost). The resort does have park-style grills available on a first-come, first-serve basis, as well as grill rentals (must be 25 feet from a building) available for $25/stay. You do need your own charcoal, or it may be purchased at the Market. There are also picnic tables in a few different locations on-site.

Are there chairs on the beach?
Yes; we do have beach chairs available on a first-come, first-serve basis on our 3 main beaches.

Can I bring my RV?
No; Madden’s does not have any camping/RV hookups.

Recreation & Amenities

What is included in a Recreation Pass?
A Recreation Pass gives unlimited access to various activities throughout your stay. The pass is a one-time $100 charge for your entire stay for up to 4 people. The pass includes green fees on our Social Nine course (cart and club rentals, addn’l),  all non-motorized watercraft at the Marina such as: kayaks, canoes, paddleboats, paddleboards, water bikes and row boats, and activities at Tennis & Croquet Club such as: tennis, croquet, lawn bowling, shuffleboard, volleyball, badminton, horseshoes, basketball, pickle ball, bicycle rentals, etc. A Recreation Pass does not include individual pontoon or motorized boat rentals, axe throwing, trapshooting, golf cart rental, or private tennis or golf lessons. You can purchase a recreation pass anytime before or during your stay. The rates are $100 for 4 guests, $60 for 2 guests and $45 for one guest. Learn more about Madden’s Recreation Pass here.

Should we reserve activities in advance?
Yes, when possible, we highly recommend making reservations for pontoons, tee times, spa appointments, and dining. Adventure Cove must be reserved in advance by 8PM on the day prior. Other activities that may also be reserved in advance include trap shooting and axe throwing. Call our reservations department for more information.

How do I reserve a boat?
Please call Reservations at 800-642-5363 to make a reservation. Booking in advance is recommended to ensure availability during your stay. View options and rental rates here.

May I bring my own boat? Is there a charge?
Yes, you are welcome to bring your own boat. We have a boat launch and docking space and ask that you keep your boat in one of our slips, which are available on a first-come, first-served basis. You may also park your trailer in the grassy area by the launch.

Do your pools have waterslides?
No, but we do have a beach with inflatable water toys for kids – and life jackets are available.

How do I make a spa reservation?
Please call the Spa at 218-855-5917. Booking in advance is recommended to ensure availability during your stay.

How do I make a tee time??
You may make a Tee Time online or over the phone for Pine Beach East, Pine Beach West, or The Classic. No tee times are required for the Social Nine course.

 

Dining

 

Where can I dine if I am on a package that includes meals?
For packages that include lunch or dinner, guests may dine at Mission Point, Fairways, or Parfecto Pizza. Breakfast options include Breakfast Buffet or Morning Express Breakfast (available Memorial Day – Labor Day). Please note restaurant hours may vary throughout the season. Not all package plans include all meals. Please review package plans and inclusions here.

Where can I dine if I am not on a meal plan?
You are welcome to eat at any of our 6 restaurants. All of the locations along with menus and hours of service can be found here.

Do I need dining reservations?
If you are dining at Fairways or Mission Point, you will need to make a dinner reservation. None of our other dining options accept reservations. There is no need to make reservations for breakfast buffets at Fairways or Mission Point restaurants or Lobby Café menu service.

Can we bring our own wine to the restaurants?
Yes, you may bring your own wine to restaurants. Please note that a $15 corkage fee will apply.

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